Subscribe e-Newsletter
    Member Login
    Course Information
    Email
    Pass
    Forget password? Click here
    Event Profile
    Class/
    Online
    Classroom
    Date September 15, 2025
    Time 9:00am to 5:00pm
    Venue Holiday Inn Singapore
    Orchard City Centre
    11 Cavenagh Road
    Singapore 229616
    Fee
    9% GST will apply
    SGD 520.00
    3 & above: SGD500.00 each
    For Member
    SGD 494
    3 & above: SGD475 each
    NoteTwo tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request.
    Other Date(s)1) Mar 14, 2025
    2) Jun 16, 2025
    3) Dec 15, 2025
    Trainer
    Activity
    You may reach us via
    T: 6204 6214
    E: info@ccisg.com
    Alternatively, you may send below details to register
    Contact Person
    Company (optional), Name, Job Title, Mailing Address, Tel, Email

    Participant(s)
    Name, Job Title, Email
    Good Business Writing is essential in this today’s dynamic business environment.
    However, many corporate professionals are not aware that business writing style has evolved over time, and are still adopting the older form of business writing. This will not only affect the individual’s professional image but the corporation which they are representing as well.

    In this workshop, you will learn the techniques, format and delivery in writing better emails and letters. You will also learn to balance your own and your reader’s needs, organise your thoughts clearly and express yourself in a modern business style.
    Objective
    Upon completion of this workshop, participants will be able to:
    1. Organise their thoughts and tailor their writing style to fit their readers’ needs.
    2. Learn the technicalities of email and letter writing.
    3. Understand the proper etiquette and format in emails and letters.
    4. Learn how to improve the readability of email messages and letters.
    5. Learn to express effectively.
    6. Employ clear and concise writing techniques in emails and letters.
    7. Use the right tone and style in writing.
    Outline
    Introduction
    • Understanding the fundamentals of good business writing
    • Modern day business writing Vs older form of business writing
    • Concise writing

    Effective organisation and Planning
    • The Five W’s of Planning
    • The 4 steps structure to drafting business letters
    • Understanding and using tone effectively in writing

    Essentials of Emails
    • Characteristics of emails
    • When to email and when not to
    • Ways to improve your email readability
    • Guidelines for better structured emails
    • Observing proper Email etiquette

    Writing Tips and Techniques
    • Techniques for responding to difficult letters
    • Handling the letter of complaint
    • Useful phrases and terms
    • Sentence construction style and structure
    • Paragraphing styles and rules
    • Emphasizing key thoughts with sentence style
    Methodology
    • Lecturing
    • Group Discussion/Brainstorming
    • Case Studies
    • Self-Analysis/Critique Session
    • Learning from a Partner
    • Interactive Exercises
    • Experiential Learning
    • Reflective Learning
    • Functional Context
    Testimonial
    Certainly learned what I came for! The workshop is excellent! She is really good! Very Friendly! really enjoy the day! Love to know other courses conducted by Ms Caroline.
    Nanyang Technological University

    The course touched on other relevant parts of email etiquette with real-life experiences, which was very good! The trainer's tone and way of speaking was excellent
    V SHIPS ASIA GROUP PTE LTD

    The workshop content serves the purpose exactly. Trainer is very engaging and entertaining.
    National Council of Social Service

    Learned the best practices of emailing. would introduce my staff to attend, Trainer is very good!
    Surbana Technologies Pte Ltd

    Excellent, class exercise and interaction improved the training result. Interesting trainer who made the subject attractive.
    Surbana Technologies Pte Ltd

    trainer was amazing!! Very engaging and truly enjoyed the course.

    Everything is good. Caroline is an amazing teacher. Very interactive and very knowledgeable.
    Caroline Josephine Dawson's Profile
    Caroline Josephine Dawson has more than 20 years of invaluable experience as an Editor of lifestyle and technical publications and 17 years teaching business management, environmental and soft-skills communication.

    As a former journalist, Caroline’s professional work experience as a Corporate Trainer/Facilitator, Keynote Speaker and Learning & Development Consultant; has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.

    Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.

    She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. Caroline is now pursuing her Doctorate in Business Administration from the University of Teesside (UK).
    Privacy Policy  |  Terms of Use
    Copyright © 2024 CCISG Pte Ltd  |  ACRA Reg No: 201207591D  |  GST Reg No: 201207591D