| Event Profile | |
| Class/ Online | Classroom |
| Date | February 12, 2025 |
| Time | 9:00am to 5:00pm |
| Venue | Holiday Inn Singapore Orchard City Centre 11 Cavenagh Road Singapore 229616 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) May 16, 2025 2) Aug 15, 2025 3) Nov 07, 2025 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Ever faced with:
Of course you have. They come in the form of your customers, clients, colleagues, subordinates, managers, supervisors, bosses and even your friends, relatives and loved ones (spouse, children parents!)
And you know how these people affect your productivity, your mood and at times, even your health.
If you decide that you have suffered enough from these difficult people and that it is time to learn how to effectively deal with and engage difficult people; positively influence them; achieve better results at work, and relationship, this program is for you.
- Mr Know It All
- Miss Silence That Kills
- Sir My Way Or The Highway
- Ms "Whatever You Say" or Mr "Anything"
- Mr Full of Doubts
- Mrs Passive Aggressive
- Mdm "Talk To The Hand, I Refuse To Talk To You"
Of course you have. They come in the form of your customers, clients, colleagues, subordinates, managers, supervisors, bosses and even your friends, relatives and loved ones (spouse, children parents!)
And you know how these people affect your productivity, your mood and at times, even your health.
If you decide that you have suffered enough from these difficult people and that it is time to learn how to effectively deal with and engage difficult people; positively influence them; achieve better results at work, and relationship, this program is for you.
Objective
By the end of the workshop, you will be able to:
You will be mentally, emotionally prepared and skilled to deal with and engage difficult people.
- Identify the 9 types of difficult people (and they are BORN with it)
- The psychology and ingrained personality that makes them difficult
- Strategies for dealing with and engaging difficult people, and then positively influence them
- How to apply the NLP "Agreement Frame"
- How to bypass the Mental Gatekeeper and engage the hearts of difficult people
- How to "reprimand" difficult people and still have them thank you for it
- How to manage your own state and defend against difficult people’s negative influence
- How to turn yourself into someone that looks forward to dealing with difficult people
- How to manage difficult situations
You will be mentally, emotionally prepared and skilled to deal with and engage difficult people.
Outline
Emotional State management in dealing with difficult situationDiscovery and understanding the 9 types of difficult people and better appreciate their innate traits NLP Communication Model and how you can easily "Read" a person How to truly seek first to understand and then be understood Creating Win-Win through NLP Agreement Frame Breaking down emotional defences and connecting hearts then mind Applying the art of "Compassion" and "Ho’Oponopono"
Who should attend
- Entrepreneurs, Business people, Sales
- Managers and Supervisors
- Customer Service
- Parents
- HR Managers
- Teachers
- Employers
- Employees
- Couples
Testimonial
Very interactive and engaging.
Very useful tips and I want to apply them in my career.
Very engaging and the instructor is very eloquent.
The trainer is knowledgeable and kind.
Excellent workshop!
Amazing personality and was willing to explain in detail.
Good content and engaging activities to bring out the learning points.
Relatable trainer who drives home the learning points effectively through concise notes and points. Extremely engaging and involves everyone.
Engaging and interesting class.
Great interactivity.
Good sharing and practicing
All is really good.
Very useful tips and I want to apply them in my career.
Very engaging and the instructor is very eloquent.
The trainer is knowledgeable and kind.
Excellent workshop!
Amazing personality and was willing to explain in detail.
Good content and engaging activities to bring out the learning points.
Relatable trainer who drives home the learning points effectively through concise notes and points. Extremely engaging and involves everyone.
Engaging and interesting class.
Great interactivity.
Good sharing and practicing
All is really good.
Speaker Profile
For more than 20 years, Ken has taken the path less traveled to pursue his passion and love for training and coaching people to achieve success. Thus far, Ken has personally trained and coached over 60,000 Top Sales Producers (Real Estate, Financial and Services), children, teenagers, parents, teachers, scholars, managers, directors and team leaders from Singapore, Malaysia, Indonesia, China and Hong Kong.
Ken is a certified NLP Practitioner, Coach and has assimilated NLP for many of his Coaching, Sales, Communication, Relationship, Therapy, Peak Performance and Mindfulness training.
With his keen sense and awareness, Ken is always able to provide subtle prompting and questions which enables allows his trainees find the much needed answers hidden from within.
Ken is the elected Vice President of the Association of Professional Trainers, Singapore (APTS), where his main role is to coach the members and raise the professional standards of trainers in Singapore.
Ken is a certified NLP Practitioner, Coach and has assimilated NLP for many of his Coaching, Sales, Communication, Relationship, Therapy, Peak Performance and Mindfulness training.
With his keen sense and awareness, Ken is always able to provide subtle prompting and questions which enables allows his trainees find the much needed answers hidden from within.
Ken is the elected Vice President of the Association of Professional Trainers, Singapore (APTS), where his main role is to coach the members and raise the professional standards of trainers in Singapore.
