Every day, we do interact with people. And sometimes, in our interaction with people, we don’t agree on everything they do or say. This can be at the workplace or our social contacts too.

The way we handle such disagreements will determine w well our relationships maintain or lessen. The disagreement can result in a conflict which can either use up our time or energy. However, it does encourage our self-growth, as we handle it constructively. Indeed It can also strengthen or weaken our relationship with that person depending on how it was managed.

It is unlikely that we can be free from conflict throughout our life. But we can manage conflict before it escalates or worsens. It seems like conflict management skills are a necessity for anyone when interacting with people in the work environment or in their personal life too.

This 1-day course is packaged to focus on the positive and productive aspects of conflicts. It explains how you can benefit from situations that are often perceived as negative and destructive. You will learn how to manage conflict resolution, prevent discussions from escalating into conflicts, and the best ways to respond and manage emotions. Conflicts, if managed correctly will increase your understanding and wisdom too.

By you attending this course, you will begin to feel that you are beginning to be better equipped in dealing with any conflicting and unpleasant situations in a much better way with confidence.

"There is an immutable conflict at work, in life, and in business, a constant battle between peace and chaos. Neither can be mastered, but both can be influenced. How you go about that is the key to success".... Phil Knight

Objective

At the end of this training will be able to:

1. Recognize conflicts and their escalation over time so you can address them more effectively ( Anatomy of conflicts )

2. Select an appropriate conflict resolution style based on your needs to get maximum results ( Handling conflicts)

3. Manage your emotions and influence others emotionally when in conflicts ( Manage emotions)

4. Recognize tactical approaches used when interacting with others that may lead to conflicts and take appropriate steps to avoid a conflict developing ( Conflict Resolver )

Outline

Anatomy of conflicts

• Conflict definition
• Differentiate between a Bad and Good conflict
• Sources of conflicts at workplace
• Three possible outcome of any conflicting situation
• The Four stages in a Conflict Cycle
• Three signs of escalating conflicts

Handling Conflicts

• Five Conflict Resolutions Styles
• Four Ways of Managing Conflicts
• Seven Guides to be mindful in a conflicting situation
• Using a Six Step Conflict Resolution Method

Managing Emotions

• Facts about our Emotions
• Mindful of Five Emotional Conflicts
• Facts about Anger Management
• Conflict Anger Management – Do’s & Don’ts
• Using the Structured “I feel” statement approach to express oneself

Conflict Resolver

• Recognise Nine types of Tactical Approaches and how to resolve it from escalating
• Nine mistakes to avoid in a Conflict Resolution Situation

Who should attend

Anyone who wants to acquire the knowledge and skills of handling conflicts or taking measures to prevent or minimize its effect.

Methodology

Interactive sessions, Case studies with scenarios, Exercises, and Group discussions

Testimonial

"The course was very informative and interactive. Good interaction between trainer and class. Active participation. I like best the topic on different conflict styles and handling it"
Case Manager - SCORE

"The course was beneficial to me to have a better understanding with my subordinates and avoid unnecessary conflicts."
Administrator Support Officer - Health Sciences Authority (HSA)

"I like best the topic on 15 tactics for conflict management skills"
Duty Ops Officer - Singapore Prison Service

It provides us with the correct way to handle when comes to conflicts. the topics are awesome, it has stated clearly and are easy to understand. Mr. Francis is an awesome & fantastic lecturer.
Screen SPE Singapore Pte Ltd

Very informative and well-conversed. Good Interaction with participants
Screen SPE Singapore Pte Ltd

Francis Claudius's Profile

Francis Claudius has more than 30 years of training experience. He is a professional trainer and facilitator. He has also been an in-house training consultant in a Learning and OD Department.

As a trainer and facilitator, he has a passion for human development and desires for his participants to excel in their work as well as their personal life. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences to benefit all participants. He does this by linking well-known concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplaces. He delivers his training in a clear, concise and systematic manner. He is well-versed in the different training approaches that relate to participants’ learning outcomes. He applies the adult learning approach in all his workshops.

Participants find him approachable and friendly. On a personal level, he reviews and improves on his delivery style and always strives to develop a higher level of competency in the subject matter he is delivering. He believes in continuous learning and keeps up-to-date with new knowledge, skills and experiences.

Francis is also a good speaker with strong vocals. He has participated in topics presented in the International Association of Master Trainers (IAMT). He received a Bronze Certificate for being the Best Presenter. He holds a Competent Toastmaster and Competent Leader Award from Toastmasters International. He was a member of the Association of Professional Trainers Singapore (APTS). In 2014 he received the Lecturers Dedication Award from PSB Academy.

His qualifications include a Bachelor of Business Administration, Dip Training & Development Cert. Training Management, Dip in Public Speaking,), Certified Behavioral Specialist, Certified EQ Facilitator/Trainer, Certified NLP Practitioner, Certified Life Coach, Certified Service Professional Trainer, Advanced Certificate in Training & Assessment (ACTA), Diploma in Adult and Continuing Education (DACE), Graduate Cert. In Management Consultancy, Cert IV in Telecommunications Call Centre & Cert IV in Assessment & Workplace Training Victoria University( VU ), Graduate Diploma In Marketing (CIM), Cert IV in Telecommunications Call Centre, Cert IV in Assessment & Workplace Training, and Graduate Diploma In Marketing (CIM).