Design Thinking is a mindset and approach to problem-solving and innovation anchored around human-centred design. Design thinking is different from other innovation and ideation processes in that it’s solution-based and user-centric rather than problem-based. This means it focuses on the solution to a problem instead of the problem itself.

This one-day training course aims to equip participants with the fundamental principles and practical tools of the design thinking process. Through interactive exercises and participant activities, attendees will learn how to apply each of the six modes of design thinking: Empathize, Define, Ideate, Prototype, Test, and Implement.

Objective

1. Understand the Principles of Design Thinking
2. Master The Design Thinking Process
3. Empathy Building Techniques
4. Define Problem Statements
5. Learn Ideation Strategies
6. Learn Prototyping Skills
7. Understand Iterative Testing and Feedback Loops
8. Learn Collaboration and Communication in Multidisciplinary Contexts
9. Be Able To Apply To Real-World Challenges

Outline

Introduction
• Welcome and Icebreaker Activity: "Design Thinking in Action"
• Overview of Design Thinking Process
• Importance of Human-Centered Design

Empathize Mode
• Understanding User Needs and Pain Points
• Techniques: Interviewing, Observation, Empathy Mapping
• Interactive Exercise: Role-Playing Scenarios
• Participant Activity: Conducting User Interviews

Define Mode
• Synthesizing Empathy Findings into Insights
• Defining the Problem Statement
• Techniques: Affinity Mapping, POV Statements
• Interactive Exercise: Group Affinity Mapping
• Participant Activity: Crafting Problem Statements

Ideate Mode
• Generating Creative Solutions
• Techniques: Brainstorming, Mind Mapping, SCAMPER
• Interactive Exercise: Crazy 8s
• Participant Activity: Brainstorming Session

Prototype Mode
• Transforming Ideas into Tangible Prototypes
• Techniques: Rapid Prototyping, Storyboarding
• Interactive Exercise: Paper Prototyping
• Participant Activity: Creating Low-Fidelity Prototypes

Test Mode
• Gathering Feedback and Iterating
• Techniques: User Testing, Feedback Loops
• Interactive Exercise: User Feedback Simulation
• Participant Activity: Conducting Prototype Testing

Implement Mode
• Planning for Implementation and Scaling
• Techniques: Action Planning, Roadmapping
• Interactive Exercise: SWOT Analysis
• Participant Activity: Creating Implementation Roadmaps

Wrap-up
• Reflection and Insights Sharing
• Next Steps and Resources for Further Learning

Who should attend

Business Owners, Department Managers, Business Coaches, Project Leaders, Team Leaders, L&D Professionals and Innovation Champions

Jaren Chan's Profile

Jaren Chan is a dynamic and multifaceted corporate training consultant with over 25 years of global experience in facilitating executive seminars and developing impactful business training programs. Renowned for expertise in strategic people skills, including negotiation, influence, cross-cultural communication, and creative project management. A seasoned corporate leader with a proven track record of coaching over 80 nationalities and delivering high-value training blending cultural insights with actionable strategies to drive organizational success. He has taught across five continents.

Through his extensive international travel, he has gained substantial cultural exposure and global experience through teaching and coaching business executives from USA, Brazil, Japan, Britain, Spain, China, India, Russia, ermany, Italy, Ukraine, Belgium, France, Norway, Netherlands, Sweden, Denmark, Finland, Canada, Jordan, Australia, Myanmar, New Zealand, Argentina, Venezuela, Colombia, Ecuador, Chile, Trinidad & Tobago, Mexico, Tunisia, Switzerland, Scotland, Ireland, Hungary, Azerbaijan, Uzbekistan, Kyrgyzstan, Peru, Sudan, Kazakhstan, South Africa, Mauritius, Swaziland, Mozambique, Malawi, Nigeria, Angola, Zimbabwe, Kenya, Botswana, Niger, Israel, Egypt, Saudi Arabia, Iran, Iraq, Pakistan, Lebanon, Syria, Libya, Turkey, oland, United Arab Emirates, Oman, Marshall Islands, Fiji, Guam, Saipan, New Caledonian, Malaysia, Thailand, Philippines, Hong Kong, Taiwan, Indonesia, Vietnam, South Korea, Papua New Guinea, Sri Lanka , Nepal and Bangladesh.

In China, he has taught in 19 cities covering Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Tianjin, Nanjing, Ningbo, Hangzhou, Suzhou, Zhuzhou, Dalian, Nanchang, Taicang, Xiamen, Hainan, Wuhu and Urumqi in Xinjiang region. In India, he has taught in New Delhi, Mumbai, Bangalore and Hyderabad.

Prior to becoming a management consultant, he served as a regional vice-president with ABN AMRO Bank covering the Asia-Pacific region. Amongst other training and professional qualifications, he holds an MBA degree from the University of Hull England and the Advanced Certificate in Learning and Performance from the Institute for Adult Learning Singapore. In 1997, he was elected a Fellow of the Chartered Institute of Marketing, UK, He also won a Faculty of The Year award from Forum USA.