| Event Profile | |
| Class/ Online | Classroom |
| Date | September 16, 2025 |
| Time | 9.00am to 5.00pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) Apr 22, 2025 2) Jul 21, 2025 3) Dec 17, 2025 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Welcome to the comprehensive training program "Enhancing Problem-Solving Skills through HORENSO & PDCA Methodologies." In today's dynamic and competitive business landscape, the ability to effectively identify, analyze, and resolve problems is a critical skill for organizational success. This full-day course is designed to equip participants with the essential tools and methodologies necessary to navigate complex challenges within their respective work environments.
Throughout this training, participants will delve into two influential problem-solving methodologies: HORENSO and PDCA. HORENSO, derived from Japanese principles, emphasizes effective communication - both vertically and horizontally - to facilitate seamless information sharing within organizations. On the other hand, PDCA (Plan-Do-Check-Act) is a cyclical method focusing on continuous improvement through systematic planning, execution, evaluation, and adjustment.
Throughout this training, participants will delve into two influential problem-solving methodologies: HORENSO and PDCA. HORENSO, derived from Japanese principles, emphasizes effective communication - both vertically and horizontally - to facilitate seamless information sharing within organizations. On the other hand, PDCA (Plan-Do-Check-Act) is a cyclical method focusing on continuous improvement through systematic planning, execution, evaluation, and adjustment.
Objective
Understanding HORENSO:
• Participants will grasp the foundational principles of HORENSO, emphasizing its role in promoting efficient communication for problem identification and resolution.
Exploring PDCA Methodology:
• Through a detailed examination of the PDCA cycle, participants will learn how to integrate this methodology into their problem-solving strategies, fostering continuous improvement.
Developing Problem-Solving Skills:
• Participants will learn techniques for effectively identifying and defining problems, conducting root cause analysis, and employing proficient problem-solving strategies.
Practical Application:
• The course emphasizes practical application, encouraging participants to apply HORENSO, PDCA, and refined problem-solving skills within their workplace scenarios.
Benefits for Attending this Course
“Enhancing Problem-Solving Skills through HORENSO & PDCA Methodologies" offers a holistic approach to equipping participants with the necessary tools and strategies to identify, analyze, and resolve issues effectively. By integrating HORENSO, PDCA, and refined problem-solving skills, participants gain the confidence to navigate complex challenges within their respective organizational environments, fostering continuous improvement and efficient problem resolution.
• Participants will grasp the foundational principles of HORENSO, emphasizing its role in promoting efficient communication for problem identification and resolution.
Exploring PDCA Methodology:
• Through a detailed examination of the PDCA cycle, participants will learn how to integrate this methodology into their problem-solving strategies, fostering continuous improvement.
Developing Problem-Solving Skills:
• Participants will learn techniques for effectively identifying and defining problems, conducting root cause analysis, and employing proficient problem-solving strategies.
Practical Application:
• The course emphasizes practical application, encouraging participants to apply HORENSO, PDCA, and refined problem-solving skills within their workplace scenarios.
Benefits for Attending this Course
“Enhancing Problem-Solving Skills through HORENSO & PDCA Methodologies" offers a holistic approach to equipping participants with the necessary tools and strategies to identify, analyze, and resolve issues effectively. By integrating HORENSO, PDCA, and refined problem-solving skills, participants gain the confidence to navigate complex challenges within their respective organizational environments, fostering continuous improvement and efficient problem resolution.
Outline
Throughout the day, the course will engage participants in interactive sessions, group discussions, case studies, and hands-on activities. Each segment aims to provide a comprehensive understanding of HORENSO, PDCA, and effective problem-solving techniques, enabling participants to implement these methodologies in their professional settings.
I. Introduction to Problem-Solving and Continuous Improvement
• Welcome and Course Overview
• Importance of Problem-Solving in Organizations
• Overview of Continuous Improvement Methodologies
II. Understanding HORENSO: Sharing Information Vertically and Horizontally
• What is HORENSO? Principles and Objectives
• Vertical and Horizontal Communication in HORENSO
• Role of HORENSO in Facilitating Problem Identification
III. Deep Dive into PDCA Methodology
• Introduction to PDCA (Plan-Do-Check-Act) Cycle
• Exploring Each Stage: Plan, Do, Check, Act
• Real-life Examples of PDCA Implementation
IV. Developing Effective Problem-Finding Skills
• Techniques for Identifying and Defining Problems
• Root Cause Analysis Methods (e.g., 5 Whys, Fishbone Diagram)
• Practical Exercises on Problem Identification
V. Building Proficient Problem-Solving Techniques
• Strategies for Effective Problem Solving
• Implementing PDCA in Problem-Solving Scenarios
• Case Studies and Group Activities
VI. Practical Application of HORENSO and PDCA in the Workplace
• Integrating HORENSO and PDCA in Daily Operations
• Overcoming Challenges in Implementation
• Creating Action Plans for Applying Learning
VII. Enhancing Communication for Effective Problem-Solving
• Communication Strategies in HORENSO and PDCA
• Active Listening and Constructive Feedback Techniques
• Role-play and Simulation Exercises
VIII. Review and Conclusion
• Recap of Key Concepts Covered
• Importance of Continuous Learning and Improvement
• Actionable Steps for Participants
IX. Q&A Session and Closing Remarks
I. Introduction to Problem-Solving and Continuous Improvement
• Welcome and Course Overview
• Importance of Problem-Solving in Organizations
• Overview of Continuous Improvement Methodologies
II. Understanding HORENSO: Sharing Information Vertically and Horizontally
• What is HORENSO? Principles and Objectives
• Vertical and Horizontal Communication in HORENSO
• Role of HORENSO in Facilitating Problem Identification
III. Deep Dive into PDCA Methodology
• Introduction to PDCA (Plan-Do-Check-Act) Cycle
• Exploring Each Stage: Plan, Do, Check, Act
• Real-life Examples of PDCA Implementation
IV. Developing Effective Problem-Finding Skills
• Techniques for Identifying and Defining Problems
• Root Cause Analysis Methods (e.g., 5 Whys, Fishbone Diagram)
• Practical Exercises on Problem Identification
V. Building Proficient Problem-Solving Techniques
• Strategies for Effective Problem Solving
• Implementing PDCA in Problem-Solving Scenarios
• Case Studies and Group Activities
VI. Practical Application of HORENSO and PDCA in the Workplace
• Integrating HORENSO and PDCA in Daily Operations
• Overcoming Challenges in Implementation
• Creating Action Plans for Applying Learning
VII. Enhancing Communication for Effective Problem-Solving
• Communication Strategies in HORENSO and PDCA
• Active Listening and Constructive Feedback Techniques
• Role-play and Simulation Exercises
VIII. Review and Conclusion
• Recap of Key Concepts Covered
• Importance of Continuous Learning and Improvement
• Actionable Steps for Participants
IX. Q&A Session and Closing Remarks
Who should attend
Anyone Interested in Professional Development - To enhance their problem-solving abilities and communication skills for personal and career growth
Methodology
The training comprises interactive sessions, group discussions, case studies, and hands-on activities aimed at fostering a comprehensive understanding of problem-solving methodologies. Throughout the day, participants engage in exercises that allow them to apply learned concepts to real-life scenarios, enabling a deeper grasp of HORENSO, PDCA, and effective problem-solving techniques.
Michael Giam's Profile
International Business Consultant, Leadership Development Expert, MBA, IHRP-SP, ACTA, RPA, CASM, MOM-Registered CEI Trainer, SkillsFuture Mentor, Global Consulting Associates
Michael Giam is a seasoned international business professional with over 40 years of senior management experience in diverse and cross-cultural environments. His expertise spans both public institutions and private corporations, where he has focused on business fundamentals and human capital to drive strategic business goals. Michael specializes in Change Management, Corporate Development, Customer Service Excellence Audits & Training, Corporate HR, restructuring, and governance.
Throughout his career, Michael has held key leadership positions, including Project Director, Principal Consultant, Director of Operations, and Director of HR at renowned organizations such as INDECO Engineers, Global Consulting Associates, Society of Petroleum Engineers, and Marriott International properties in China. His roles have equipped him with extensive skills in managing dynamic teams, strategic planning, conflict management, and leadership mentoring.
Michael's areas of expertise include Interpersonal Skills, Conflict Management, Managing Dynamic Teams, Problem Solving, and Project Management. He has developed and delivered numerous workshops and training programs, such as HR Counselling Skills, Handling Difficult People, various countries' labour laws, EQ for Management, and Effective Ways to Manage the Millennial and Gen Z.
Passionate about developing future leaders, Michael has been an adjunct faculty member since 1995, teaching at local and international universities and adult learning institutions on topics such as Human Resource Management, Organizational Behavior, and Customer Service Training. He is also a certified trainer and assessor, an accredited MBTI administrator, and holds several certifications in Agile Service Management, Robotics Process Automation, and more.
Michael is an active member of professional bodies such as the Singapore Chinese Chamber of Commerce & Industry and the Workforce Advancement Federation. He is also a SkillsFuture Mentor with Enterprise Singapore and an affiliate of the International Consulting Group. He is also a certified Senior Professional with the Singapore Institute of Human Resource Professionals (IHRP).
Michael's commitment to excellence and his vast experience in training and development make him a sought-after consultant and trainer for organizations looking to enhance their leadership and management capabilities.
Michael Giam is a seasoned international business professional with over 40 years of senior management experience in diverse and cross-cultural environments. His expertise spans both public institutions and private corporations, where he has focused on business fundamentals and human capital to drive strategic business goals. Michael specializes in Change Management, Corporate Development, Customer Service Excellence Audits & Training, Corporate HR, restructuring, and governance.
Throughout his career, Michael has held key leadership positions, including Project Director, Principal Consultant, Director of Operations, and Director of HR at renowned organizations such as INDECO Engineers, Global Consulting Associates, Society of Petroleum Engineers, and Marriott International properties in China. His roles have equipped him with extensive skills in managing dynamic teams, strategic planning, conflict management, and leadership mentoring.
Michael's areas of expertise include Interpersonal Skills, Conflict Management, Managing Dynamic Teams, Problem Solving, and Project Management. He has developed and delivered numerous workshops and training programs, such as HR Counselling Skills, Handling Difficult People, various countries' labour laws, EQ for Management, and Effective Ways to Manage the Millennial and Gen Z.
Passionate about developing future leaders, Michael has been an adjunct faculty member since 1995, teaching at local and international universities and adult learning institutions on topics such as Human Resource Management, Organizational Behavior, and Customer Service Training. He is also a certified trainer and assessor, an accredited MBTI administrator, and holds several certifications in Agile Service Management, Robotics Process Automation, and more.
Michael is an active member of professional bodies such as the Singapore Chinese Chamber of Commerce & Industry and the Workforce Advancement Federation. He is also a SkillsFuture Mentor with Enterprise Singapore and an affiliate of the International Consulting Group. He is also a certified Senior Professional with the Singapore Institute of Human Resource Professionals (IHRP).
Michael's commitment to excellence and his vast experience in training and development make him a sought-after consultant and trainer for organizations looking to enhance their leadership and management capabilities.
