Kenneth Kum
Kenneth Kum has more than 10 years of supervisory experience in various MNC & Local Companies such as Maxtor, Venture Manufacturing, ST Electronics, Keppel Shipyard, Metro Pte Ltd etc and is a seasoned trainer. His achievements include leading one of the big retail company towards the achievement of People Developer Award and also achieving the pioneer on-job- training status for one of the leading disk drive companies.
Kenneth has conducted workshops such as Managing Difficult People, Managing Customer Complaints, Managing Challenging Customers, Effective Supervisory Skills and training programs such as Customer Service, Selling Techniques, Developing Subordinates, , Introduction to 7 Habits program, CREST & ESS modules. Some of his clients include NTUC Income, Foodfirst, SemWaste, Pergasus-Elite Pte Ltd, National University of Singapore (NUS),CapitaLand Retail Limited, Singapore Tourism Board (STB), Mayban General Assurance Bhd, Mayban General Assurance Bhd, Arcapita Pte. Limited, Tower Club Singapore, DNT, and SMC.
Complementing his experience Kenneth holds both a Bachelor of Business and Master degrees in Human Resource Management. He also has a Diploma in Training & Development Management and is ACTA and TESOL certified. He has studied instructional strategies on whole brain approach and accelerated learning by Ann Herrmann and Dave Meier respectively. Using andragogy and eclectric approach he makes training fun and easy to learn.
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