Classroom/ Online: No/ No
Scheduling Date(s):
1) Sep 23, 2025 (classroom)
Note: Please click specific date for detailed venue and course fee etc.
Speedy Debt Recovery and Effective Credit Management
Are you tired of going after your debtors? Learn Painless, Proven Tricks on Recovering Debts
Clever Debt Collection Techniques that Get Results
"Having bumper sales may not mean having bumper profits". Sounds familiar? Very often, the problem is poor credit control and debt collection. Debt collection efforts wear off by 80% after 90 days? Bad debt is a part and parcel of doing business. However, with effective debt collection techniques, it is something that can be managed and controlled to ensure the organization stays on the right track of probability. A well trained employee in debt collection means increased cash conversions, optimal resource utilization and great return on investment but many employees find debt collection frustrating and tough.
This 1 day high impact workshop will provide you with critical, fool-proof techniques that will help your company improve credit management and debt recovery. Facilitated by Mr Gregory Chua who has over 13 years in a leading business and credit information service provider, Gregory will share valuable personal experiences and practical techniques in debt recovery while retaining customers’ satisfaction.
Clever Debt Collection Techniques that Get Results
"Having bumper sales may not mean having bumper profits". Sounds familiar? Very often, the problem is poor credit control and debt collection. Debt collection efforts wear off by 80% after 90 days? Bad debt is a part and parcel of doing business. However, with effective debt collection techniques, it is something that can be managed and controlled to ensure the organization stays on the right track of probability. A well trained employee in debt collection means increased cash conversions, optimal resource utilization and great return on investment but many employees find debt collection frustrating and tough.
This 1 day high impact workshop will provide you with critical, fool-proof techniques that will help your company improve credit management and debt recovery. Facilitated by Mr Gregory Chua who has over 13 years in a leading business and credit information service provider, Gregory will share valuable personal experiences and practical techniques in debt recovery while retaining customers’ satisfaction.
Objective
At the end of this workshop, participants will learn how to:
- Deal with delaying or non-payment excuses and reduce credit exposure of difficult customers effectively
Collect from financially distressed debtors - Grasp the importance of strategic importance of credit collection management and commercial/business awareness
- Master the art of collecting debts through phone and the three phases of collection call
- Successfully implement a proactive and practical credit management and debt recovery strategies to address delay/non payments
- Better understand different methods of collection (including negotiation) on debts
- Lay groundwork to make collection efforts produce better results
- Comprehend the legal perspective in debt collections and maximizing debt recovery through ligation procedures
- Write effective letters, faxes and emails that are shorter, clearer and deliver desired results
- Make the right decisions in credit collection and increase your organization’s Return on Investment (ROI)
- Use different debt collection techniques to different situations designed specifically for your customers
Outline
Introduction to debt collection
This section will introduce the participants to the primary objectives in collections, the importance of collections, objectives of establishing collection policies as well as examples of some general collection policies.
How to lower your risk factors?
This section covers having a proper credit control system, causes of delinquency in receivables, knowing your legal rights against your debtor.
Attributes of an effective collections staff
This section touches on what are the attributes that makes an "effective" collections staff.
Effective collection techniques
This section includes general guidelines on collection techniques.
Effective telephone techniques
This section will introduce telephone collections, communicating tips, the process of a successful phone collection call & developing your collection "POWER".
Debtor profiles
This section will guide the participants through on the different debtor profile types & the "tell-tale" signs as well as the kinds of delinquent debtors.
Delays & objections/disputes, gatekeepers
This section examines the difference between a delay & an objection/dispute, the different types of excuses, how to counter them & also how to get around gatekeepers.
This section will introduce the participants to the primary objectives in collections, the importance of collections, objectives of establishing collection policies as well as examples of some general collection policies.
How to lower your risk factors?
This section covers having a proper credit control system, causes of delinquency in receivables, knowing your legal rights against your debtor.
Attributes of an effective collections staff
This section touches on what are the attributes that makes an "effective" collections staff.
Effective collection techniques
This section includes general guidelines on collection techniques.
Effective telephone techniques
This section will introduce telephone collections, communicating tips, the process of a successful phone collection call & developing your collection "POWER".
Debtor profiles
This section will guide the participants through on the different debtor profile types & the "tell-tale" signs as well as the kinds of delinquent debtors.
Delays & objections/disputes, gatekeepers
This section examines the difference between a delay & an objection/dispute, the different types of excuses, how to counter them & also how to get around gatekeepers.
Who should attend
This workshop is suitable for CEOs, CFOs, Managing/Marketing/Finance Directors, General Managers, Finance/Sales/Admin Managers, Marketing and Salespersons, Collection/Loan Managers/Supervisors, Finance/Accounts staff and basically everyone and anyone who has a role or responsibility in collections in their respective companies.
Testimonials
The course is very effective for me to apply it in my job scope to tackle difficult customers who do not want to pay up. Knowledgeable and personal Mr Chua is also very entertaining in providing real-life experiences that we can relate with. Not a boring training at all!
Jet Aviation (Asia Pacific) Pte. Ltd.
Good Topics and Very Good Trainer!
Singapore Government Staff Credit Co-operative Society Ltd
Very effective. All objectives especially the legal part of AR was an eye opener and very useful as he was very knowledgeable and was able to deliver the topics in a fun way but with lots of value
DTZ Facilities & Engineering (S) Limited
The topic is relevant in the course of my work. The trainer was able to demonstrate his experience in this field of work, impart useful tips for participants to apply and was engaging.
Maritime and Port Authority of Singapore (MPA)
Interesting trainer with helpful topics to help us understand the course better.
ARDEX SINGAPORE PTE. LTD.
The trainer has vast experience on the topic, makes the workshop very interesting with personal experiences. it is full score!
Central Provident Fund Board
The workshop provided full useful knowledge, even on personal basis. The trainer is very lively and interactive.
Central Provident Fund Board
Jet Aviation (Asia Pacific) Pte. Ltd.
Good Topics and Very Good Trainer!
Singapore Government Staff Credit Co-operative Society Ltd
Very effective. All objectives especially the legal part of AR was an eye opener and very useful as he was very knowledgeable and was able to deliver the topics in a fun way but with lots of value
DTZ Facilities & Engineering (S) Limited
The topic is relevant in the course of my work. The trainer was able to demonstrate his experience in this field of work, impart useful tips for participants to apply and was engaging.
Maritime and Port Authority of Singapore (MPA)
Interesting trainer with helpful topics to help us understand the course better.
ARDEX SINGAPORE PTE. LTD.
The trainer has vast experience on the topic, makes the workshop very interesting with personal experiences. it is full score!
Central Provident Fund Board
The workshop provided full useful knowledge, even on personal basis. The trainer is very lively and interactive.
Central Provident Fund Board
Profile of Gregory Chua
Gregory is a very dynamic and entertaining trainer/speaker. With more than 20 years in direct sales, he brings with him a wealth of experience in the field of personal selling - from telephone prospecting techniques to face-to-face selling skills that garner results.
Gaining his experience from marketing office security and medical equipment, Gregory spent 13 years in a local leading business and credit information service provider.
As a Senior Account Manager, he was tasked with marketing the group's services ranging from business/credit information to debt recovery and account receivables management. Besides holding the highest sales record in the company & being responsible for growing the customer portfolio, he also provided regular training sessions to the sales team on the professional & finer art of selling as well as debt recovery techniques to collection officers in the group of companies.
Apart from being the official in-house trainer, Gregory has also conducted many external seminars and workshops to participants from the Government ministries and statutory boards, Multi-National Corporations as well as Small & Medium-sized Enterprises. Some of these include Ernst & Young, BP Singapore, ExxonMobil Asia Pacific, NTUC Income, Hong Leong Asia, Hong Leong Finance, Singapura Finance, Epson Singapore, Chubb Singapore, Tuas Power, Societe Generale, Gleneagles Hospital, National Cancer Centre, National Heart Centre, National University Hospital, J.V. Fitness (California Fitness Centre), Starhub Ltd, Pacific Internet, Tenet Insurance, QBE Insurance (Intl), Maybank, OCBC Bank, HSBC, RHB Bank, ECICS Ltd, Cycle & Carriage Industries & many others.
Gregory was also a trainer for the Singapore Association of Credit Management (SACM) on the certification program "Collections Best Practice."
Gregory believes in the principle of giving only the best of oneself & never shortchanging the company & customers. His motto: "Where knowledge is.....your greatest asset"
