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The Advanced Balanced Scorecard - Implementing and Cascading for Strategic Success
In the Public Service, the Balanced Scorecard (BSC) is commonly used to help organisations manage their performance. Implementing the BSC requires the development of a strategy map and the identification of key relevant Key Performance Indicators (KPI) to measure and monitor how successful your agency is in achieving the strategic objectives.
Through real-time interactions and hands-on exercises, this programme aims to equip you with the key concepts of the BSC. You will be able to identify appropriate KPIs for measuring the success of your organisational goals.
Through real-time interactions and hands-on exercises, this programme aims to equip you with the key concepts of the BSC. You will be able to identify appropriate KPIs for measuring the success of your organisational goals.
Objective
By the end of this programme, you will be able to:
- Build a BSC
- Create a Strategy Map
- Implement and cascade the BSC for total organisational alignment
- Know how to use the BSC for continual performance management
Outline
- Build a BSC
- BSC Concepts
- Strategy Map Formulation
- Types of performance indicators and how they support goals and processes
- KPI tracking and other tracking mechanisms
- Alignment of KPIs and Budget with Strategy
- Case studies on public and private sectors experiences in implementing, monitoring and reviewing of the BSC
- Implementation and cascading of the BSC for performance appraisal and total organisational alignment
- Using the BSC as a continual strategic management tool
- Transforming to a Strategy-Focus Organisation
- Critical success factors and best practices for BSC implementation
Who should attend
You are an officer who has the basic knowledge of what the Balanced Scorecard is. You are also required to play a role in implementing the Balanced Scorecard and are responsible for setting and managing the KPIs in your organisation.
Testimonials
Andrew is very knowledgeable and shows real life examples on how the BSC can be implemented in different sessions. Clear delivery with good examples shared.
IP ValueLab Pte Ltd
We are in the midst of strategy planning and KPI setting so this course is very timely. Excellent venue. Would have been good if we have time to work on our own example as well. Andrew is very experienced and made the concepts easy to understand with relevant examples.
IP ValueLab Pte Ltd
I learned things that I can apply at work.
Singapore General Hospital
This course achieved my objectives. The workshop is excellent. Trainer is very knowledgeable.
Motor-Way Credit Pte Ltd.
IP ValueLab Pte Ltd
We are in the midst of strategy planning and KPI setting so this course is very timely. Excellent venue. Would have been good if we have time to work on our own example as well. Andrew is very experienced and made the concepts easy to understand with relevant examples.
IP ValueLab Pte Ltd
I learned things that I can apply at work.
Singapore General Hospital
This course achieved my objectives. The workshop is excellent. Trainer is very knowledgeable.
Motor-Way Credit Pte Ltd.
Profile of Andrew Lim
Andrew Lim has been in management consulting for the last 20 years, specializing in strategic planning, performance management and human resource management, including consulting and training work in the following areas :
Strategic Planning & Management
Human Resource Planning
Leadership & Change Management
HR Competency Modeling
Performance Management
Aligning HR to Strategy
Activity-Based Costing / Management (ABC/M)
He has also been helping clients implement management information systems which are used for strategic decision making. Prior to joining ABC (Activity-based Costing) Technologies, he headed the Asian operations for SPSS Inc., the world’s leading supplier of software for statistical data analysis. In early 1997, he joined ABC to start up its Asian headquarters in Singapore. Andrew has helped numerous clients - MNCs and local companies and public sector agencies - to implement Performance Management Systems and activity-based cost management systems.
Andrew has undertaken performance management consulting projects for many Singapore organisations such as Singapore Institute of Management, SPRING Singapore, the National Gallery, the Singapore Art Museum, LASALLE College of the Arts, R1 International, F & N Group, United Overseas Land and Hitachi Chemicals. He has also undertaken international projects such as the Ministry of Defence and the Prime Minister’s Office in Brunei, the Asia Commercial Bank Vietnam, the Commercial Bank of Qatar, the Royal Court of Oman, and the Ministry of Justice and the Ministry of Youth, Sports and Culture in Namibia. Some of these work include the development of HR Competency Framework and the Performance Appraisal System.
Andrew has also led numerous public sector consulting projects in Tanzania, Botswana, Uganda, Qatar, the UAE, Iran and Saudi Arabia.
Major ABC projects undertaken include Port of Singapore Authority, Singapore General Hospital, Changi General Hospital, Telekom Malaysia, Celcom Malaysia, PT Telkom Indonesia, Texas Instruments, AMD, UOB Bank, OCBC Bank and TSMC Taiwan.
Andrew continues to "evangelise" the use of BSC in Strategic Planning and Performance Management in the countries throughout Asia, the Middle-east and Africa. He has given talks, training, and workshops on concepts, applications and also implementation issues.
Andrew is the Performance Management and Strategic Planning expert in the Civil Service College and Singapore Cooperation Enterprise in Singapore in their consulting projects for foreign governments.
