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Managing Difficult Employees at Work
As a manager or supervisor we are constantly facing challenging situations when it comes to managing people. Each person is different and each has his own personality and expectations. In spite of these challenges we need to find ways to get employees to co-operate, collaborate and work towards a common goal. The workshop is designed to help you identify and deal with various types of difficult behavior at the workplace. You will be taught how to respond to difficult behaviors in a positive manner. You will learn to understand the good intentions behind bad behavior and how to manage your responses to such behaviors. You will also learn how to provide effective feedback and bring out the best in people at their worst through rapport building and effective communication. You will also be able to analyze your own reaction to situations and consider alternative approaches to managing difficult emplyees
Objective
By the end of the workshop participants will be able to:
- Understand and appreciate the intentions and behavior of difficult colleagues
- Identify categories of difficult employees and apply strategies to manage them
- Analyse current approaches and explore alternative ways to manage difficult people
- Enhance communication skills and practice methods of managing difficult employees
Outline
- Introduction and Ice breakers
- The angry workplace, dealing with negativity
- Passive, assertive and aggressive reactions to difficult behaviour
- Four strategies of handling difficult employees at work
- Task focus and people focus approach and how they affect our ability to manage others
- Four main intents that influence negative behavior in the workplace
- Analysis and discussion of personal encounters with difficult colleagues
- Applying skillful communication and focusing on collaboration
- Providing effective feedback and ensuring that difficult behavior is contained
- Creating trust and enhancing relationships in order to manage difficult people
- Correcting negative behavior without harming relationships
- Personal reflection - Are you a difficult manager or supervisor
- Summary and concluding remark
Who should attend
Managers, supervisors and anyone who may have to deal with difficult employees
Methodology
- Talk and presentation by trainer
- Case studies
- Group discussion and analysis of scenarios
- Videos and discussion of learning points
- Personal reflection
Testimonials
Learnt more on managing difficult employees in the position of their immediate manager. Trainer is good, polite & very knowledgeable in this topic
Venda Engineering & Trading Pte Ltd
Trainer is excellent in this topic!
Thomson Medical Pte Ltd
Very experienced and full of real world experience to share, I enjoyed this course and the trainer throughly, Thank you
Singapore Association of the visually Handicapped
Venda Engineering & Trading Pte Ltd
Trainer is excellent in this topic!
Thomson Medical Pte Ltd
Very experienced and full of real world experience to share, I enjoyed this course and the trainer throughly, Thank you
Singapore Association of the visually Handicapped
Profile of James Suresh
James is a multi-talented trainer and best-selling author. He has over 20 years of training experience. The co-creator of Singapore's comic icon 'Mr. Kiasu', James has written comic books and recently wrote and published a best-selling illustrated book on Singapore which has won two awards.
He is an accredited PR practitioner, a certified FISH trainer as well as an EQ Trainer with Six Seconds Inc (USA) an NLP practitioner, a certified teacher with NIE and MOE registered instructor and certified teacher with a certificate in education. James holds a Masters in Communication Management and a Bachelors in Business Administration.
James has been featured on news radio in the 'Positive Business Minutes' series and on Channel News Asia for his role in promoting community cohesion and interaction. He has also been featured in press advertisements promoting the Singapore Kindness movement.
Some of his past and present clients include:
SIA-Engineering, CAAS, Mindef, Ministry of Education, Philips Singapore, Panasonic-Singapore , Penang Skill Development Centre, Capitaland, HDB, SMRT, Warren Golf &Country Club, IRAS, Singapore Police Force, EM Services, Mendaki, OCBC, National University of Singapore, Civil Service College, Ministry of Health, Deloitte Consulting, Deutsche Bank, Uniqema Sdn Bhd, UMW Corporation Sdn Bhd., Taylor's College, B Braun Medical Industries, The Straits Times, Management Development Institute Of Singapore, Medical Imaging Pte Ltd,, Fosroc Ltd - Saudi Arabia., British Petroleum, Keppel, Teradyne - Shanghai. GEC -Philippines, British Education Centre - Jakarta, Mediacorp Singapore, Exxon. Intel-Penang , Mediacorp, Baxter International, Republic of Singapore Navy, Safti - Military Institute, Port of Singapore Authority, Marketing Institute of Singapore and etc.
