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Apply Your Emotional Intelligence Skills At Workplace

Emotional intelligence ( EQ ) is the ability to comprehend your emotions and manage them effectively. It can help you say the right thing and assess how the other person is reacting.

Research has shown that people who display high levels of emotional intelligence skills are better leaders, better decision makers, foster better relationships, and increase team efficiency in the workplace.

People who utilize Emotional Intelligence (EQ) skills are also able to manage their emotions to achieve goals, build relationships, and influence others. When smart people fail in the workplace, it’s usually caused by a lack of Emotional Intelligence.

The good news is that, unlike IQ, EQ is a trainable and flexible skill that can be improved through learning and practice. It will require consistent cultivation and maintenance.

This 1-day intensive training program offers you techniques to increase and develop your emotional intelligence. It will provide you with ideas to apply emotional intelligence in the workplace to enhance relationships and increase productivity.

"All behaviors are driven by emotions"

Objective

At the end of this 1-day intensive workshop, you will be able:

1. Identify the key emotional intelligence competencies
2. Discover how emotional intelligence can help you develop more positive relationships at work.
3. Develop emotional intelligence skills
4. Expand your vocabulary of feeling words
5. Recognize the habits of an emotional intelligence person
6. Manage your emotions by recognizing how thoughts and emotions are connected.
7. Detect your emotional triggers and how to manage it
8. Develop emotional resilience
9. List out negative and positive emotions and ways to manage negative emotions
10. Apply positive self talk to manage to boost your self esteem
11. Shift from a pessimistic mindset to an optimist mindset
12. Increase your empathy skills in social interaction
13. Identify the characteristics of building a good relationship
14. Manage your Emotional Bank Account with people

Outline

Who should attend

Managers, supervisors, executives, team leaders, junior staff, teachers, and anyone at any level who wishes to develop and apply emotional intelligence skills for their professional and personal development

Methodology

The workshop is designed to be interactive with lively discussions, case studies, group activities, and short video clips. Participants will be given a self-assessment questionnaire to evaluate their current level of Emotional Intelligence. Tips will be provided for each level of the competencies for you to focus on and improve.

Testimonials

The content is interesting and relevant. Francis is very knowledgeable and able to facilitate group participation and has a good rapport with the group. Francis is very animated and energetic.
Republic Polytechnic

Most engaging workshop I have attended. The trainer encourages reflection and has great facilitator skills.
Agency for Science, Technology and Research

Good refresher on the principle of Emotional Intelligence. Well done with the topic. Great job! Good sharing of examples.
Accounting and Corporate Regulatory Authority

Achievable outcomes and what has been taught can be applied in any area or work and personal life
Knowledgeable and good delivery of the course
Ministry of Manpower

Cited ample examples to support his teaching, Positive and Patience Person
Ministry Of Education

Very enthusiastic trainer with many practical and useful stories to better understand NLP
Ngee Ann Polytechnic

Profile of Francis Claudius

Francis Claudius has more than 30 years of training experience. He is a professional trainer and facilitator. He has also been an in-house training consultant in a Learning and OD Department.

As a trainer and facilitator, he has a passion for human development and desires for his participants to excel in their work as well as their personal life. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences to benefit all participants. He does this by linking well-known concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplaces. He delivers his training in a clear, concise and systematic manner. He is well-versed in the different training approaches that relate to participants’ learning outcomes. He applies the adult learning approach in all his workshops.

Participants find him approachable and friendly. On a personal level, he reviews and improves on his delivery style and always strives to develop a higher level of competency in the subject matter he is delivering. He believes in continuous learning and keeps up-to-date with new knowledge, skills and experiences.

Francis is also a good speaker with strong vocals. He has participated in topics presented in the International Association of Master Trainers (IAMT). He received a Bronze Certificate for being the Best Presenter. He holds a Competent Toastmaster and Competent Leader Award from Toastmasters International. He was a member of the Association of Professional Trainers Singapore (APTS). In 2014 he received the Lecturers Dedication Award from PSB Academy.

His qualifications include a Bachelor of Business Administration, Dip Training & Development Cert. Training Management, Dip in Public Speaking,), Certified Behavioral Specialist, Certified EQ Facilitator/Trainer, Certified NLP Practitioner, Certified Life Coach, Certified Service Professional Trainer, Advanced Certificate in Training & Assessment (ACTA), Diploma in Adult and Continuing Education (DACE), Graduate Cert. In Management Consultancy, Cert IV in Telecommunications Call Centre & Cert IV in Assessment & Workplace Training Victoria University( VU ), Graduate Diploma In Marketing (CIM), Cert IV in Telecommunications Call Centre, Cert IV in Assessment & Workplace Training, and Graduate Diploma In Marketing (CIM).