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Dealing with Difficult People Effectively
“Do you find it difficult to work with some people and find them aggressive or unreasonable?"
If you can't stand them, you most probably can't achieve optimal results working with them. By understanding the psychology of difficult people, you will understand their needs and vary your approach to achieve win-win outcome.
The objective of the workshop is to equip every participant with effective strategies and techniques to work with challenging behaviours.
If you can't stand them, you most probably can't achieve optimal results working with them. By understanding the psychology of difficult people, you will understand their needs and vary your approach to achieve win-win outcome.
The objective of the workshop is to equip every participant with effective strategies and techniques to work with challenging behaviours.
Objective
During the workshop, you will:
√ Understand why certain behaviours get on our nerves
√ Gain insights to the psychology of difficult people
√ Learn techniques to manage our emotions and stay composed
√ Learn how to talk to different types of difficult people effectively
√ Apply effective NLP techniques to build trust and rapport
√ Acquire skills to communicate assertively and achieve win-win outcome
√ Understand why certain behaviours get on our nerves
√ Gain insights to the psychology of difficult people
√ Learn techniques to manage our emotions and stay composed
√ Learn how to talk to different types of difficult people effectively
√ Apply effective NLP techniques to build trust and rapport
√ Acquire skills to communicate assertively and achieve win-win outcome
Outline
1. How To Handle Difficult Behaviours?
√ Understand why certain behaviours get on our nerves
√ Overview of the ERP approach to manage difficult behaviours
2. Understand Psychology Of Difficult People
√ Learn techniques to manage our emotional roller coaster and stay calm
√ Understand the four types of needs behind the difficult behaviours
3. Practise Empathy And Understand Their Needs
√ Apply effective NLP techniques to build trust and rapport
√ Apply active communication to resolve differences and invent new solutions
4. Express Yourself Assertively
√ Use assertive communication approach to manage aggressive behaviours
√ Apply effective language pattern to manage expectations and achieve win-win outcome
5. Apply Effective Strategy To Handle Difficult People
√ Understand the goal, strategy and approach to manage difficult people
√ Learn the practical approach to manage different behaviours effectively
√ Understand why certain behaviours get on our nerves
√ Overview of the ERP approach to manage difficult behaviours
2. Understand Psychology Of Difficult People
√ Learn techniques to manage our emotional roller coaster and stay calm
√ Understand the four types of needs behind the difficult behaviours
3. Practise Empathy And Understand Their Needs
√ Apply effective NLP techniques to build trust and rapport
√ Apply active communication to resolve differences and invent new solutions
4. Express Yourself Assertively
√ Use assertive communication approach to manage aggressive behaviours
√ Apply effective language pattern to manage expectations and achieve win-win outcome
5. Apply Effective Strategy To Handle Difficult People
√ Understand the goal, strategy and approach to manage difficult people
√ Learn the practical approach to manage different behaviours effectively
Who should attend
Everyone who wants to work with difficult people and arrive at win-win outcome.
Methodology
The workshop is designed to deliver maximum result through experiential learning, case studies, group discussions, self-reflection and translation into actual action plan that can be applied immediately at work.
Testimonials
Numerous jokes injected humor into the class, creating an enjoyable and lively atmosphere, earning it a full score!
Singapore Polytechnic
The program enhanced our skills in handling challenging individuals.
PUB
The lessons proved valuable, offering practical applications in various scenarios.
Park Hotel
The trainer effectively delivered highly practical solutions on the discussed topic!
Alimak Hek Pte Ltd
The presenter skillfully addressed our queries, making the session highly engaging.
Lonpac Insurance Bhd
The course was exceptionally practical, featuring excellent content applicable to both office and home settings. The instructor demonstrated profound knowledge, composure, and passion.
Ngee Ann Polytechnic
Koh Thong Joo dedicated effort and patience to convey concepts, using real-life examples. The course overall was interactive and engaging, making attendees eager to participate again.
Mapletree Investments Pte Ltd
Very positive vibes projected by T.J
Informative ideas and experiences were shared, highly relevant to community dynamics and managing diverse situations.
T.J provided good materials and presented information clearly, ensuring effective note utilization.
T.J maintained a positive and friendly approach.
Engagement of all participants facilitated the exchange of ideas and suggestions.
Hearing diverse experiences contributed to shaping perspectives.
T.J excelled in delivering the subject matter.
The course was deemed useful, reflective, and insightful.
T.J demonstrated a well-articulated understanding and mastery of the course content.
Singapore Polytechnic
The program enhanced our skills in handling challenging individuals.
PUB
The lessons proved valuable, offering practical applications in various scenarios.
Park Hotel
The trainer effectively delivered highly practical solutions on the discussed topic!
Alimak Hek Pte Ltd
The presenter skillfully addressed our queries, making the session highly engaging.
Lonpac Insurance Bhd
The course was exceptionally practical, featuring excellent content applicable to both office and home settings. The instructor demonstrated profound knowledge, composure, and passion.
Ngee Ann Polytechnic
Koh Thong Joo dedicated effort and patience to convey concepts, using real-life examples. The course overall was interactive and engaging, making attendees eager to participate again.
Mapletree Investments Pte Ltd
Very positive vibes projected by T.J
Informative ideas and experiences were shared, highly relevant to community dynamics and managing diverse situations.
T.J provided good materials and presented information clearly, ensuring effective note utilization.
T.J maintained a positive and friendly approach.
Engagement of all participants facilitated the exchange of ideas and suggestions.
Hearing diverse experiences contributed to shaping perspectives.
T.J excelled in delivering the subject matter.
The course was deemed useful, reflective, and insightful.
T.J demonstrated a well-articulated understanding and mastery of the course content.
Profile of Koh Thong Joo
Koh Thong Joo is a business practitioner with more than 28 years of industry experience working in MNC; Statutory Board; SME; Public Listed Company and Corporate Training.
During his career, he has spearheaded various portfolios including sales & marketing; business development; strategic planning and corporate training.
Thong Joo holds certification in Master of Science (Industrial/Organizational Psychology & HR Management) by City University of New York; Diploma in Adult and Continuing Education (DACE); Advanced Certificate in Training and Assessment (ACTA); Certificate of Business Chinese; Certified Practitioner Of Neuro-Linguisitic Programming® (NLP); Certification as a Human Behavior Analyst (DISC Profiling); Silva Method; and Business Coaching.
He specializes in providing training in the area of sales; managerial and leadership skills; applied psychology; presentation skills; creative problem solving and service excellence. He has conducted numerous training in Singapore, Malaysia, Brunei, Thailand and China.
