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Enhance Relationships with Assertiveness and Persuasion

Is there any process more fundamental to the success of any organization and its people than communication?
Is there also any process more susceptible to failure than the everyday activity of people communicating and talking to each other?

In today’s business environment, it is challenging to express our ideas assertively in a collaborative environment, but our success depends on it.

Being technically competent is not sufficient, we all need to articulate and express our views with confidence and impact influence others to get us the results we want.
We are also judged all the time by the way we communicate. And the way we communicate, verbally and nonverbally, sends out a strong image of ourselves; it reflects our intelligence, effectiveness and sensitivity to the world around us.

All this coupled with the basic skills of Conflict Management enhance our interpersonal capabilities.

Objective

After completing this 2-day course, which hones participants’ awareness and
communication skills, they should be able to:

• Gain personal insights on our “Thinking Process”
• Comprehend how the Thoughts, Feelings and Behaviors affect the Results.
• Gain insights on our differences and how it affects communications relationships.
• Gain personal insights that inspire change and greater personal effectiveness
• Learn some techniques of powerful listening and rapport-building
• Learn to demonstrate confidence and to sell their ideas more persuasively
• Learn to use assertive Behaviour and to avoid passive responses
• Learn the 26 common phases to handle “difficult” situations.
• Take a stand and say ‘No’ when needed
• Learn some techniques to manage conflict and deal with difficult people

Outline

Day One

• Knowing our Thinking Process
• The Thinking Cycle
• Our Beliefs, Values and Attitudes
• The diversity amongst us. (No difficult people, just different)
• The “BAT” model to personal effectiveness
• The Art of Listening with the whole body.
• The key essential, our confidence from within. (I/R Theory)

Day Two

• Overcoming Perception Problems
• Passive Behaviour
• Assertive Behaviour
• Aggressive Behaviour
• Managing Emotions
• Ways of Responding (26 common tactful phases)
• Saying ‘No’ without offending the other party and not diminishing our authority.
• Strategies for handling difficult people
• The art of providing feedback
• Putting all together
• Summary
• Personal Action Planning
• Evaluation

Applying the Skills

• Case studies
• Discussions
• Role Plays

Who should attend

For Professional, Managers, Executives, and Technician to who wants to manage both
relationships and results well in achieving a “win-win” situation even in tough and difficult situations.

Methodology

• Make the programme interesting by exposing participants to innovative and effective
  ways of learning the necessary skill sets in carrying out their tasks.
• Make the programme practical by focusing more on active discussions rather than passive reading assignments
• Make the programme relevant to what the participants where actual life experiences will be shared as what they are currently facing in work areas.
• Clearly and directly tell the participants what is expected of them for each activity, and the reason for each activity.

Profile of David Ong

David has more than 30 years of Managing, Developing and Training Human Capital both local and regional countries.

His vast training experiences and travels make him a close Business Consultant with numerous corporations, partnering with them in their Organization Development in areas related to Values and Culture, Training Needs Analysis, Training Evaluation and Leadership Competency Model.

His niche areas are delivering Leadership Competency Related Programs; ie, Project Management, Change Management, Decision Making, Problem Solving, Creativity, Innovation, Negotiations, Diversity Management, Corporate Culture, Mindfulness, Team Enhancement, Communication, People Skills, Coaching and Human Behavioral Science(Psychology/Sociology).

His professional training development includes PDTD from STADA/Singapore, Training Design from Wagga Wagga/Australia and Training Methodologies from Canada.

He is also the Master Trainer with a few recognized institutions in conducting Train The Trainer programs in Training Delivery, Training Methodology, Training Design, OJT Structuring, Test Constructions and Presentation Skills.

His passion in Human Behavioral Science has seen him further study in the fields of Education-Adult Learning and Psychology-Behaviors.
He is also certified in numerous profiling tools namely;
- Whole Brain Thinking HBDI level 1, 2 and 3.
- TetraMap in Leadership profiling.
- The US FBI "Art of Profiling" and others.
- Global US Sandler Sales Master Trainer.
- Handwriting Analysis
- DISC
- MBTI
- NLP Practitioner
- Practitioner of Mindfulness

He also received the Singapore President Efficiency Medal.