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Treating Others with Tact and Diplomacy

With the ever-changing working environment and increasing demand, how are we going to cope.

Demands are high and resources limited. Bosses, Colleagues, Customers, and Friends expectations are great stressors and emotions gets out of control.
Able to maintain composure and getting the results is crucial.

Having the “Adequate Competencies – Technical – Hard Skills” may not be good enough for us to get work done and continue to add value to others and the Organizations.

Organization requires “Ideal Candidates” with both Hard and Soft Skills to perform, work with others and add value to businesses regardless of the industries or cultures we work in.

Objective

After completing this course, which hones participants’ awareness and communication skills, they should be able to:

• Recognize your own and others’ attitudes, reactions, and feelings!
• Appraise volatile and delicate situations appropriately to prevent flare-ups!
• Defuse explosive emotions and volatile situations!
• Display tact and a positive attitude without compromising on your position and diminishing your authority.
• Manage and develop lasting relationships with tact and diplomacy.

Outline

The Power of Whole Brain Learning
● Knowing your own attitudes, values, and beliefs
● Knowing others’ attitudes, values, and beliefs
● Recognizing Feelings

Volatile and Delicate Situation
● Understanding why situations can be volatile and delicate.
● Reading behind the behaviours in these situations
● Winning and Losing
● Tackling the situations
● Feeling your confidence soar

Preparing Yourself.
● Building confidence
● Listening skills
● Linking body language
● Understanding the impact of the environment
● Practicing your skills

Dealing with Volatile and Delicate Situations
● Acknowledging Relationships
● Appreciating things that has been doing well.
● Being tactful and diplomatic
● Choose your battle strategically.
● The art of delivering difficult messages.
● The art of giving feedback.

Dealing with Differences.
● Looking within ourselves
● Handling conflict and anger
● Recognizing risk
● Dealing with criticism
● Recognizing power games in action

Pulling It All Together
● Accepting difficult people and situations
● Learning to cope with difficult people and situations at work.
● Recognizing difficult people and situations outside of work
● Re–visiting the techniques
● Thinking over your own behaviours
● Treating others with respect and tact
● Celebrating successes
● Personal Action

Who should attend

For Professional, Managers, Executives, and Technician to who wants to manage both relationships and results well in achieving a “win-win” situation even in tough and difficult situations.

For people who want to.

• Create a supportive learning environment, helping staff to improve their skills and
  knowledge and get the best out of their people.
• A structured and effective method of performing their monthly one-to-one.
• Develop their staff in their current role and also longer term.

Methodology

• Make the programme interesting by exposing participants to innovative and effective
  ways of learning the necessary skill sets in carrying out their tasks.
• Make the programme practical by focusing more on active discussions rather than
  passive reading assignments
• Make the programme relevant to what the participants where actual life experiences
  will be shared as what they are currently facing in work areas.
• Clearly and directly tell the participants what is expected of them for each activity, and
  the reason for each activity.

Profile of David Ong

David has more than 30 years of Managing, Developing and Training Human Capital both local and regional countries.

His vast training experiences and travels make him a close Business Consultant with numerous corporations, partnering with them in their Organization Development in areas related to Values and Culture, Training Needs Analysis, Training Evaluation and Leadership Competency Model.

His niche areas are delivering Leadership Competency Related Programs; ie, Project Management, Change Management, Decision Making, Problem Solving, Creativity, Innovation, Negotiations, Diversity Management, Corporate Culture, Mindfulness, Team Enhancement, Communication, People Skills, Coaching and Human Behavioral Science(Psychology/Sociology).

His professional training development includes PDTD from STADA/Singapore, Training Design from Wagga Wagga/Australia and Training Methodologies from Canada.

He is also the Master Trainer with a few recognized institutions in conducting Train The Trainer programs in Training Delivery, Training Methodology, Training Design, OJT Structuring, Test Constructions and Presentation Skills.

His passion in Human Behavioral Science has seen him further study in the fields of Education-Adult Learning and Psychology-Behaviors.
He is also certified in numerous profiling tools namely;
- Whole Brain Thinking HBDI level 1, 2 and 3.
- TetraMap in Leadership profiling.
- The US FBI "Art of Profiling" and others.
- Global US Sandler Sales Master Trainer.
- Handwriting Analysis
- DISC
- MBTI
- NLP Practitioner
- Practitioner of Mindfulness

He also received the Singapore President Efficiency Medal.