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Benefit from Understanding the (i) Unfair Contracts Terms Act and (ii) the Lemon Laws, the Consumer Protection (Fair Trading) Act in Singapore

Gain a clear understanding of two important laws in Singapore that protect consumers and businesses: the Unfair Contract Terms Act and the Consumer Protection (Fair Trading) Act, which includes the Lemon Law. This course will empower participants with practical knowledge to identify unfair contract terms, resolve disputes effectively, and ensure compliance with consumer protection laws. Whether you're a business owner, legal professional, or consumer advocate, this session provides valuable insights to navigate contractual and consumer-related challenges confidently.

Objective

Equip participants with knowledge of their rights and remedies available to them under the UCTA and CPFTA (Lemon Laws), and how to apply them in everyday scenarios.

By the end of today, you will gain a practical understanding of:

1. applicable contracts and exclusion clauses under the Unfair Contracts Terms Act;
2. how and when to apply the “reasonableness” test,
3. the protection consumers have under “negligence liability” - the types of liability that cannot be excluded for consumers’ protection,
4. terms in standard contracts that heavily favor one party that may be void, unless proven reasonable,
5. the consumer protection under the Consumer Protection (Fair Trading) Act (the Lemon Laws), the "defect" definition, the burden of proof, and remedies available to consumers for defective goods, and the exclusions.

Outline

1. Introduction (9:00 AM – 9:30 AM)

• Welcome and objectives of the session
• Importance of fair trade laws in Singapore

2. Session 1: Unfair Contract Terms Act (9:30 AM – 12:00 PM)

• Part 1: Overview of UCTA (20 min)
• Part 2: Key Provisions (40 min)
• Part 3: Case Studies & Applications (60 mins)
• Part 4: Benefits to all Singapore Residents, Business Owners, Employers & Employees

Break (12:00 PM – 1:00 PM)

3. Session 2: the Lemon Laws: the Consumer Protection (Fair Trading) Act (CPFTA) (1:00 PM – 3:30 PM)

• Part 1: Introduction to Lemon Laws, the Consumer Protection (Fair Trading) Act (30 min)
• Part 2: Consumer Rights and Remedies (60 min)
• Part 3: Case Scenarios (60 min)
• Part 4: Benefits to all Singapore Residents, Business Owners, Employers & Employees

4. Q&A and Wrap-Up (3:30 PM – 4:30 PM)

• Review key takeaways
• Q&A:
• Distribution of handouts

Who should attend

Professionals, business owners, Consumers, Singapore Residents

Methodology

Speaker's One Day Speaking and Training with analysis, real case studies and Q&A.

Profile of Aileen Koh

Expert in Privacy, Data Protection, Data Culture, Intellectual Property, Corporate Commercial Contracts, Real Estate, Wills & Trusts and Risk Management

Aileen Koh is a seasoned lawyer and Certified Information Privacy Professional/Asia (CIPP/A) recognized by the International Association of Privacy Professionals (IAPP). Dual-qualified as an Advocate and Solicitor in Singapore and as a Barrister-at-Law in England & Wales, Aileen has a distinguished career spanning privacy, cybersecurity, and legal risk management.

She previously served on the Singapore Attorney General’s Legal Sub-Committee for the National Internet Advisory on Personal Data Protection and chaired the Ethics Committee for the Singapore Real Estate Association. As a former law lecturer and a registered instructor with the Ministry of Education, she has demonstrated her expertise in teaching and mentoring.

Aileen’s extensive experience includes handling Asia-Pacific (APAC) and European Union (EU) personal data protection laws, privacy risk impact assessments (PIAs), compliance, and intellectual property. She has served as a Regional Data Protection Officer (DPO) for multiple organizations, providing strategic advisory services on APAC privacy laws and EU GDPR compliance.

With a proven track record of reviewing over 100 global PIAs across 30+ countries, Aileen delivers comprehensive risk mitigation solutions through detailed completion reports. She has managed investigations into personal data breaches across 17 APAC countries, preventing incidents and ensuring compliance by implementing data protection management programs (DPMPs), standard operating procedures (SOPs), and best practices.

Her work extends to drafting and reviewing corporate commercial contracts, employment policies, real estate agreements, wills, trusts, and intellectual property documentation. She also specializes in conducting due diligence, privacy assessments, and business risk evaluations for multinational corporations (MNCs), SMEs, and government entities.

Aileen is a sought-after trainer and speaker, providing workshops, consultancy, and strategies to help organizations adopt a robust data culture. She designs and implements privacy-by-design frameworks that align with APAC and EU privacy regulations, reducing the risks of data breaches, non-compliance, fines, and reputational harm.

Aileen’s expertise lies in equipping organizations with the tools and knowledge to manage privacy and cybersecurity risks effectively, ensuring long-term resilience and operational excellence.