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Setting Effective KPIs for Departments

Do you find it difficult to track the outcome of your business strategy? Do you find it difficult to formulate the key indicators for your business, senior management team, and then cascade it to other levels as well? Do you know that Key Performance Indicators or the KPI’s for your business can help you deal with this challenge with ease? The key to achieving business goals is when the senior management team can define the exact path to success and its measurement criteria for all the stakeholders, and employees of the organisation. This facilitates a culture of open communication, setting the expectations right, and a high-level employee engagement and commitment. By undertaking this course, you will gain a better understanding of KPI’s, be an expert, and formulate them for your organisation/department. This will also help you address the challenges at any stage or module of your business strategy timely and thus ensure the success of your organisation’s blueprint.

Objective

The completion of this course will make it possible for you to:
• Understand the impact of KPI’s on your business
• Design a Performance Measurement System to drive business productivity for all the stakeholders
• Define, develop, and facilitate the KPI’s Selection Process, and its Documentation
• Understand and counter the challenges in the process
• Practical application of the learnings

Outline

This training program will encapsulate the following modules for better understanding and application:

MODULE 1- INTRODUCTION, CONTEXT, KEY TERMS

• What is KPI?
• Types of KPI
• Understanding the benefit of KPI’s for strategy, business and VUCA World
• Understanding the importance of KPI’s for departments, teams, and employees
• Understand the impact of KPI’s on the culture of the organisation
• Performance Measurement vs. Performance Management
• Understand the Balanced Scorecard
• Lead vs. Lag Indicators
• Review of your current Performance Management System

MODULE 2- CONSTRUCTION OF KPI

• How to formulate the Key Performance Indicators (KPI)
• Identify the right sources to select the KPI’s
• Balanced Scorecard Perspective for KPI’s
• Balancing the KPI’s as per Lead vs. Lag Indicators
• SMART criteria of Performance measurement
• Integrating KPI’s with the goals of the organisation and departments
• Best Practices

MODULE 3- THE KPI TEAM, DOCUMENTATION AND REPORTING

• Identifying the Team for selecting the KPI’s at the organisational and departmental level
• Designing the KPI Documentation form
• Creating a KPI Dashboard
• Reviewing the KPI’s
• Ensuring Data Quality

MODULE 4- COMMUNICATION for KPI’s

• Educating the Teams, and members of the organisation on KPI’s
• Understand how to initiate the conversation with employees around the KPI’s for better acceptance
• Monitor the Performance measurement as per the KPI’s
• Diagnosing and addressing the performance gaps
• Coaching for Corrective Measures Training Methodology

Methodology

The training as per your specific industry requirements. The presentation led by the instructor is highly interactive. This is further complemented by the inclusion of several management games, paper-pencil exercises, activities, role plays, videos, and robust practice sessions. Your exposure gets better when participants across other industries share their experiences in the group as well. The instructor follows the ‘Do-Review-Learn-Apply’ model to enrich the learning experience of our participants as they learn and apply the concepts

Profile of Jeffrey Williams

Jeffrey Williams is a Certificated Trainer and an Education Success Coach. He has been a public speaker and a trainer for the past 20 years.

Jeffrey's achievements and references include conducting various training programmes for management staffs and employees of organizations including MCYS, Singapore Power, NACLI (National Institute of Community Leadership) and students of Polytechnics. Jeffrey also trained officers and men of the Singapore Armed Forces Military Medicine Institute, National Environment Agency and Inland Revenue Authority of Singapore, Singapore Armed Forces, NHST Asia Media, Singapore General Hospital and Healthway Medical Group, etc.

Jeffrey's forte is in customer service relationship management, Mastering Effective People Skills, negotiation skills, emotional intelligence for leaders and middle management, public speaking, presentation and leadership skills, tips and techniques of closing every sale, etc, Participants enjoyed and benefitted from the training and Jeffrey is currently doing a personal coaching for these participants. Jeffrey was also invited as a guest speaker by 93.8 Live Radio which focused on People Skills and Entrepreneurship. Jeffrey has regular oversea's training assignment including Vietnam, Malaysia and Indonesia.

Armed with professional training qualifications including the Advanced Certificate in Training and Assessment (ACTA) and a wealth of training experience both in the corporate and across various industries locally and overseas, his motivation is to: Make a difference in the lives of people I meet and train.