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Strategic Communication Skills Masterclass for Leaders and Managers

Research-Proven Communication Skills Frameworks to Enhance Your Leadership Performance
Specially Designed For Professionals, Executives, Managers and Leaders

In this workshop, you will learn how to become an effective leader and manager in your organization. Learning managerial and leadership skills is so transferable you can use in any industry and at any stage of your career.

This hands-on workshop will introduce you to a plethora of skillsets: negotiation skills, communication skills, persuasion, how to motivate and inspire, how to resolve conflicts, how to understand and apply the various leadership styles, how to read people and understand their behaviour and personalities, and many more!

In short, you will get to experience a 360-degree perspective on what it takes to be an impactful leader and manager. This course is structured using spiral learning and social learning methodologies, and embedded with case studies, facilitation, games, role play, and experiential learning systems.

You will get to learn from an experienced coach who was a national public speaking champion, and who have coached top corporate leaders and executives in over 40 countries. Therefore, this workshop is designed to give your great exposure for enhanced performance.

Objective

This workshop is split into five major objectives:

1. Learn how to read the personalities and behaviours of others
2. Transform your communication style as a leader and manager
3. Become a powerful negotiator and conflict resolver
4. Learn to influence, motivate and delegate with elegance
5. Body language techniques for powerful leaders

Outline

Segment 1: Understanding Team and Workplace Behaviours

Learn To Understand Yourself and Your Team

This segment delves into the specific dimensions of personality and leadership. You will get to understand yourself and read people better, so that you can forge deeper connections with others.

Participants will learn:

1. The four-dimensions of behaviour
2. Behavioural test to uncover your behaviour at work
3. How to interact and communicate with others based on their behaviour
4. The strengths and weaknesses of each behavioural type
5. How to understand your team member’s personal areas of development

Segment 2: Transform Your Communication Style as a Leader and Manager

Communication is essential for leading and managing. The better a communicator you are, the better a leader or manager you will become. In this segment, you will learn essential communication skills to build rapport, connect, network, delegate, negotiate, persuade, and motivate.

Participants will learn:

1. How to build rapport with your team
2. How to network with external stakeholders
3. Team motivation strategies to keep people motivated
4. How to give constructive feedback that people will accept
5. The art of handling difficult conversations
6. Impactful techniques to negotiate and seek win-win situations
7. Powerful strategies to resolve conflicts, to turn conflicts into collaborations

Segment 3: Powerful Body Language Techniques For Leaders and Managers

The Power of Body Language

Body language is an essential tool for being a leader and manager. Body language helps build trust, rapport and credibility. Body language also helps to increase your power.

Participants will learn:

1. The common mistakes of body language
2. Body language techniques to build rapport and trust
3. Body language techniques for power and authority
4. The appropriate standing/sitting posture to convey confidence
5. Hand gestures and their meaning
6. The secret psychology of handshakes

Bonus Segment: Handling Impromptu Speech and Q&A (Optional)

Impromptu Speaking and Q&A Techniques

Managers and leaders can be given difficult and sudden questions to answer from time to time. The ability to handle difficult questions and sudden questions by thinking on one’s feet in the moment of pressure, yet deliver powerful and credible responses are essential in building up the credibility of the manager and leader.

Participants will learn:

1. Techniques in impromptu speaking
2. The three major categories of questions people usually ask
3. Phrases to use to ‘buy time’ to think
4. The top 6 speech structures for handling Q&A
5. How to answer difficult questions and audiences

Who should attend

Corporate leaders, managers, professionals, executives, supervisors, and anyone with a leadership and management function, and people who want to

1. Learn a lifelong skill
2. Become an effective leader and manager
3. Demonstrate leadership skills
4. Enhance performance in the workplace
5. Form positive impressions in the workplace

Methodology

The workshop will also be conducted in an interactive manner, infused with practical exercises, and embedded in spiral learning curriculum design methodology and in-class social learning systems. This allows for maximum engagement with students throughout the lesson.

Modes of instruction include:

1. Case Studies
2. Discussions
3. Facilitations
4. Role-Plays
5. Fun Quizzes
6. Pair Work
7. Group Work
8. Stimulative Games

Profile of Dr. Tan Kwan Hong

• International Speaker to 420,000+ People from 800+ Organizations in 40+ Countries
• Singapore Champion Public Speaker For 2017, 2-Time Singapore First Runner-Up
• PhD, MSc (Finance), MSc (HR), M.Ed., MMTM, MIT, MPM, PGDBA, GDTD, SDBA, BSc. (Economics), Distinguished Toastmaster (DTM)
• ACTA Certified, MOE accredited, Google Certified Educator, Microsoft Education Expert Award Winner

Kwan Hong is passionate in helping professionals attain mastery in public speaking, personal peak performance and career growth. His highly rated workshops include: public speaking, business negotiation, interview skills, resume and cover letter writing, essential business etiquette, and finding your career passion.

With 12 years of training experience, Kwan Hong has personally conducted workshops or given speeches to over 200,000 people, 550 organizations and schools, in 15 countries. His clients include A*Star, AIA Singapore, AON Singapore, Alexandra Health, Citibank, DSTA, Ministry of Education (Singapore), Ministry of Foreign Affairs (Vietnam), Land Transport Authority (LTA), Halogen Foundation, People’s Association, Wimberly Allison Tong & Goo (WATG), and the Young Men’s Christian Association.

Kwan Hong has been hired by organisations to coach their C-Suite Executives, Vice-Presidents, and Directors. He has also conducted group and individual coaching sessions for sales executives, negotiators, spokespersons, media relations executives and young professionals. Kwan Hong has also trained participants for international debate and public speaking competitions.

In 2017, Kwan Hong came out tops over 5000 contestants to become the Singapore Public Speaking Champion, awarded by Toastmasters International. He was ranked 2nd in Singapore for the Evaluation Speech Contest in 2016 and 2017. He was ranked top 7 in Singapore and Thailand in 2013. He was also awarded the Distinguished Toastmasters (DTM) title, the greatest honour that can be earned by a member of Toastmasters International, achieved by less than 1% out of 350,000+ members globally.

Kwan Hong has a PhD, 3 Masters degrees, and 3 Graduate Diplomas. He is also certified in high performance tools, such as Strong Interest Inventory, DISC, Enneagram, NLP, and Transformation Coaching.