Classroom/ Online: Yes/ Yes
Scheduling Date(s):
1) Mar 06, 2025 (classroom)
Note: Please click specific date for detailed venue and course fee etc.
Business communication Skills and Professional Email Writing
Communication is a key to success. Effective communication is imperative in our daily lives both professionally and personally to accomplish any task.
Similarly emails have been one of the most common methodology of communication both for business and corporates.
In today’s world where email has become one of the most important way of communication, it’s is imperative not only to be expert in writing emails but also mastering the content we speak and write in emails.
We aim to help equip our participants with focus on apt communication styles and structuring their thoughts in a streamlined way so that they can express their views in a much organized manner.
Similarly emails have been one of the most common methodology of communication both for business and corporates.
In today’s world where email has become one of the most important way of communication, it’s is imperative not only to be expert in writing emails but also mastering the content we speak and write in emails.
We aim to help equip our participants with focus on apt communication styles and structuring their thoughts in a streamlined way so that they can express their views in a much organized manner.
Objective
We help our participants to improve the communication skills by sharing with them the critical concepts for an effective communication with our Seniors, juniors, peers in professional lives. This training will help in building rapport with others and strengthening relationships to create an influential impact.
This workshop will also focus on mastering the art of designing professional emails which are clear, concise and communicates our ideas in most effective manner.
Our expert trainer will engage with all the participants through practical examples, hands on handling of different situations; Case studies to exhibit and showcase the skills that we will learn over the course of workshop.
This will be followed by providing customized feedback to all the participants.
This workshop will also focus on mastering the art of designing professional emails which are clear, concise and communicates our ideas in most effective manner.
Our expert trainer will engage with all the participants through practical examples, hands on handling of different situations; Case studies to exhibit and showcase the skills that we will learn over the course of workshop.
This will be followed by providing customized feedback to all the participants.
Outline
Learning different communication styles
- Understanding the basics of communication skills
- Different Styles of communication
- Making meaningful Interactions
Managing people and conversations
- Providing feedback in a constructive way
- Getting things done with enhanced productivity
- Taking control over your psychological traits and use it to your benefit
- Successful techniques to deal with problematic conversations and work out a cohesive solution
- Creating win win situations
Mastering the art of Body language
- Mastering the art of conversations and getting your way done
- Building rapport with team members, seniors and peers
- Working on Voice Modulation
- Building positive environment
Understanding needs and usage of Email writing:
- Importance of email writing
- Basics of email etiquettes
- Structuring your emails
- How to write precise content
- Avoiding verbose and wordy emails
Proficiency in Email writing:
- Writing Meeting Agenda
- Writing emails to Seniors and senior level management
- Writing Appealing subject lines
- When to use phrases and terminologies in emails
- Writing customized emails with respect to recipients
Writing a perfect Minutes of Meeting:
- Understanding the flow of meeting
- Key points to capture
- Presenting the highlights
- How to structure Minutes of the meeting
WRAP UP - Case study to exhibit all the above learnings
- Understanding the basics of communication skills
- Different Styles of communication
- Making meaningful Interactions
Managing people and conversations
- Providing feedback in a constructive way
- Getting things done with enhanced productivity
- Taking control over your psychological traits and use it to your benefit
- Successful techniques to deal with problematic conversations and work out a cohesive solution
- Creating win win situations
Mastering the art of Body language
- Mastering the art of conversations and getting your way done
- Building rapport with team members, seniors and peers
- Working on Voice Modulation
- Building positive environment
Understanding needs and usage of Email writing:
- Importance of email writing
- Basics of email etiquettes
- Structuring your emails
- How to write precise content
- Avoiding verbose and wordy emails
Proficiency in Email writing:
- Writing Meeting Agenda
- Writing emails to Seniors and senior level management
- Writing Appealing subject lines
- When to use phrases and terminologies in emails
- Writing customized emails with respect to recipients
Writing a perfect Minutes of Meeting:
- Understanding the flow of meeting
- Key points to capture
- Presenting the highlights
- How to structure Minutes of the meeting
WRAP UP - Case study to exhibit all the above learnings
Who should attend
ll the corporate professionals, Executives, Managers, business owners and any staff/individual who wish to improve/enhance on their communication skills in different aspects in their day to day lives by mastering the skills of handing varied challenging situations.
This workshop will also enable all participants to present their ideas clearly and be proficient in writing, answering emails, & engages with clients, prospective clients, government officials etc.
This workshop will also enable all participants to present their ideas clearly and be proficient in writing, answering emails, & engages with clients, prospective clients, government officials etc.
Profile of Caroline Josephine Dawson
Caroline Josephine Dawson has more than 20 years of invaluable experience as an Editor of lifestyle and technical publications and 17 years teaching business management, environmental and soft-skills communication.
As a former journalist, Caroline’s professional work experience as a Corporate Trainer/Facilitator, Keynote Speaker and Learning & Development Consultant; has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.
Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.
She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. Caroline is now pursuing her Doctorate in Business Administration from the University of Teesside (UK).
